FAQ

General

Q: How can I find a necessary movie?
A: In order to find a movie use the "Search Now" field at the top. We assure you that you will find the movie you are looking for.
Q: How many movies are available at www.movie-g.com?
A: At www.movie-g.com you can find more then 10000 titles, the largest movie collection of all genres ever.
Q: Are the movies really presented in their full sizes?
A: We offer high quality movies in their full version.
Q: Is it legal to download movies from www.movie-g.com?
A: It is absolutely legal to download movies from www.movie-g.com.
Q: Can I also download TV shows from www.movie-g.com?
A: Yes, at www.movie-g.com you will find a big collection of TV shows.
Q: How frequently is the database of www.movie-g.com updated with newly released movies?
A: Our database is updated with new releases daily.

Account and payment

Q: How much time it would take to activate my account?
A: Your account becomes active as soon as you pay for any of our subscriptions. It takes no time. Note that after registration, your account remains inactive until you are not subscribed to any of our subscription plans.
Q: I can't register. I have an inscription "Your e-mail is already used". What do I have to do?
A: This can happen only in case you are already registered. Please, use your e-mail and password to log in.
Q: What shall I do if I forgot my password?
A: You can recover your password by following the "forgot password" link, which is situated under the login button in the login form.
Q: I haven't received an activation e-mail, what should I do?
A: Please, contact www.movie-g.com Support Team for help.
Q: Whenever I try to login I get "Login or password is not correct". What can I do?
A: You get this error when you forget your username or password. You may find your personal account information in the activation e-mail, sent to you after the registration. Also check if CAPSLOCK is not active.
Q: What subscriptions do you have and how can I purchase the one?
A: At www.movie-g.com you can choose a subscription plan according to the period of time that is convenient for you: 1 day trial, and 1 month Membership. During this time you get unlimited movie downloads. You can refill your account at www.movie-g.com with Visa and Mastercard.
Q: If I want to cancel my order, can I get my money back?
A: We will refund you 100% of your money in case you're not satisfied with the services of www.movie-g.com with the exception of the conditions mentioned in the agreement (such as the quality and the content of the movies). You will receive a full refund if you cancel your trial membership within 24 hours after your trial subscription has been activated. We do not refund rebilled subscriptions which you can cancel within 24 hours.
Q. How do I delete my account?
A. Please contact www.movie-g.com Support Team.
Q. Does my subscription extends automatically when it is expired?
A. Yes, your subscription will be extended automatically upon expiration. It is possible to cancel your current membership at any time before it expires and your credit card won't be charged when your subscription expires. We are extremely transparent about this, if you need any help do not hesitate to contact www.movie-g.com Support Team.

Downloading

Q: How do I download a movie from www.movie-g.com?
A: It's simple! Just choose movie quality then click the "Download" button.
Q: Are there any requirements to download extra software to watch and download movies from www.movie-g.com?
A: You don't need any additional software for downloading movies at www.movie-g.com.
Q: What browser is the most suitable for downloading movies? Can I use Internet Explorer?
A: We recommend using a download manager, such as Fox Movie Manager or Flash Get.You can't use Internet Explorer if the movie's size is more than 4Gb.
Q: How long does the downloading process take?
A: The downloading process may take some time; it depends on your Internet connection and quality of the movie. Better quality means spending more time. In general it takes not more than two hours. www.movie-g.com provides the highest speed for downloading movies.
Q: What programs can I use to download movies?
A: You can use any downloading manager. If you have GetRight, Fox Movie Manager or FlashGet, just customize your download manager, download files and enjoy the movie!
Q: I have recently downloaded a movie. When I tried to play, it didn't work. What should I do now?
A: If the downloaded movie doesn't play it means that the movie is not downloaded properly. Interruption in the downloading process is one of the possible causes of such an issue. If the downloading process is interrupted before completion, you might have to start it from the beginning.
Q: I can't download anything!
A: Make sure that you have fulfilled the registration process and your account has been activated.
Q: When I try to download a movie an error occurs. How can I manage this problem?
A: There might be some trouble with this file. Please, try to download it later.
Q: I have the movie consisting of three parts. How can I put them together?
A: You can put two or more video files together using VirtualDub, a freeware program available here: http://virtualdub.org/. You can also use video player that supports playlists (VLC, LightAlloy).Home video players switch between files automatically if files are in the same folder.
Q: What can I do if I've downloaded the movie, but I can't find it on my computer?
A: Whatever software you used to download the video file, it should have asked where you wanted it to be saved before downloading began. To find a missing file, you can try using the Search feature located under the Start menu in Windows or the Finder feature on a Mac computer. If you fail to find files on your computer, you can download them again from the History. When you download files, please select the folder where you want to save them.
Q: I'm trying to download HD movie through Internet Explorer 8 but there is an error!
A: Internet Explorer with its all versions don't support resuming download, therefore to download large files like HD movies you need a download manager like FlashGet or Download Accelerator.

Watching the movie

Q: What movie players can I use to watch movies?
A: You can use various players, for example widely known Apple Quick Time Player, Windows Media Player, Ivivo, etc.
Q: When the movie plays, I can't hear any sound. What is the trouble?
A: The main reason for such problem is the absence of necessary codecs on your computer. For detailed information, go to "Help" section.
Q: When the movie plays, I can't see anything, but I hear the soundtrack of the movie.
A: Check the presence of all necessary codecs on your computer. For detailed information, go to "Help" section.
Q: Can I watch movies on Mac?
A: Yes! Just use Apple QuickTime, VLC or other Mac-friendly player on your Mac to watch movies.
Q. Can I watch movies on my DVD player?
A. We suggest that you check if your DVD-player supports DivX¨ and/or XviD playback or not. If your DVD-player supports DivX¨ and/or XviD playback then you simply need to burn the movie to a CD/DVD and it should play right away. If your player doesn't support playback of DivX¨ or XviD you first have to convert the video to MPEG-2 and then record it as a DVD or SVCD, depending on what formats your player actually supports.

Burning the movie

Q: How can I burn the movie on to CD or DVD?
A: For this purpose you can use Nero Burning Rom or any other burning soft.

Other questions

Q: I'd like to watch a movie on my IPod/IPhone, but it's impossible. What is the problem?
A: If you want to watch movies only on your iPod, iPhone or BlackBerry, you'd better choose an iPod movie version which is an MP4 file. However if it is missing you can convert DVD, DivX, PDA and Hi-Def versions manually so that the are playable on your portable device. There is some special software for this purpose, such as VirtualDub. Use this software to rip the movie and convert it. Then use iTunes to copy it to your device.
Q: Can I find movies in other languages, except English?
A: At the moment www.movie-g.com offers movies in English only. There will be movies in other languages soon.
Q: Why choose www.movie-g.com?
A: Downloading movies from www.movie-g.com will work out much cheaper than buying DVDs in the long run. It is possible to download films without paying any money, using P2P sites, but this is very risky. These sites are illegal, and if you are caught you could be facing prosecution. There are other dangers. As these files are put up by anybody, they can contain anything. Often, they are just excuses to spread viruses and spyware. www.movie-g.com is absolutely legal, with unlimited downloads, but you will have to pay a small upfront fee. This will prove to be a bargain as time goes by, and you will get ever more for your money Moreover, www.movie-g.com Support Team is always ready to help you with any questions or assistance! Our goal is for all your questions and problems to be solved quickly and efficiently!